NOTE: There are 9 Questions in all.
· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.
· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.
· Any required data not explicitly given, may be suitably assumed and stated.
Q.1 Choose the correct or best alternative in the following: (2x10)
a. A decision-support system is intended to produce information to support which type of decisions?
(A) Well-structured (B) Unstructured
(C) Anticipated (D) Routine
b. Administrative supervision of the activities relating to a database is the responsibility of the
(A) DB Manager (B) Database administrator
(C) Storage manager (D) Query processor
c. Which of the following sub-system does not belong to MIS?
(A) Operational tactical system (B) Decision Support System (DSS)
(C) Data communication system (D) Automated office system
d. Top level management is concerned with
(A) day-to-day operations. (B) strategic decisions.
(C) tactical decisions. (D) both (B) and (C)
e. System design aid should primarily
(A) help analyse both data and activities.
(B) help in documentation.
(C) help in programming.
(D) generate code.
f. The “big picture” diagram of a system is the
(A) Data flow diagram (B) Block diagram
(C) System flowchart (D) Program flowchart
g. Which of the following is not true about expert systems?
(A) Expert systems are collections of human knowledge.
(B) Expert systems are expensive to design.
(C) Expert systems are usually designed to run on small general-purpose computers.
(D) Maintenance support may be difficult to obtain for an expert system.
h. Which of the following decisions are concerned with the execution of specific tasks to assure that they are carried out effectively and efficiently?
(A) Tactical (B) strategic
(C) Operational (D) Management
i. Which of the following is not one of the factors affecting the difficulty of the MIS project?
(A) Objectives of the firm (B) The existing MIS
(C) Management abilities (D) Employee attitude
j. An information system that responds immediately to the needs of the physical system is called
(A) On-line system (B) Off-line system
(C) Batch processing system (D) Real time system
Answer any FIVE Questions out of EIGHT Questions.
Each question carries 16 marks.
Q.2 a. What is an information system? How are information systems used at various levels of business management? (8)
b. Why is information technology important? Explain briefly how it helps the managers of a firm. (8)
Q.3 a. What are the advantages and disadvantages of anonymity? (8)
b. What is a firewall and how does it protect a company from Internet attacks. (8)
Q.4 a. How are databases used in e-business? (5)
b. How are reports different from queries? (5)
c. Why are data warehouses important in integrating data? (6)
Q.5 a. Define OLAP. What is the role of OLAP in decision-making? (5)
b. What is meant by the term drill down in an executive information system? (5)
c. How do models help managers to make better decisions? (6)
Q.6 a. What are the limitations of expert systems? How are these systems used in e-business? (8)
b. List the cost and dangers of strategic implementations. (8)
Q.7 a. Why is entrepreneurship important to economics? (8)
b. How does e-business fit into different locations within the production chain? (8)
Q.8 a. What is the primary purpose of the systems development life cycle methodology? Explain the main steps of SDLC. (8)
b. Explain the role of object-oriented design in analysing systems. (8)
Q.9 Write short notes on the following:
(i) Custom programming outsourcing.
(ii) Customer relationship management.
(iii) Centralization in MIS. (4 x 4 = 16)