DipIETE – CS (OLD SCHEME)

Code: DC17 Subject: MANAGEMENT INFORMATION SYSTEMS

Time: 3Hr. Max Marks: 100

NOTE: There are 9 Questions in all.

· Question 1 is compulsory and carries 20 marks. Answer to Q.1 must be written in the space provided for it in the answer book supplied and nowhere else.

· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.

· Any required data not explicitly given, may be suitably assumed and stated.

Q.1 Choose the correct or the best alternative in the following: (210)

a. ______________ are long term decisions and are unstructured

(A) Strategic decisions (B) Tactics decisions

(C) Both of the above (D) None of the above

b. The ATM is

(A) Asynchronous Transfer Mode (B) Automated Teller Machine

(C) American Total Management (D) All

c. The multimedia consists of

(A) Text (B) Numbers

(C) Video & Images (D) All

d. _______________ is used by lower manager to monitor the performance of organization

(A) Strategic Information (B) Operational Information

(C) Tactical Information (D) All

e. URL stands for

(A) Uniform Resource Locator (B) Universal Read Library

(C) Ultraviolet Radiation Locator (D) All

f. A ______________ is designed to help managers reach a consensus during meetings

(A) MIS (B) GDSS

(C) ERP (D) DBA

.

g. A language for simulating models of business activity is

(A) SPSS (B) DL/I

(C) GPSS (D) COBOL

h. Integrity and security in the design of information system using Rapid Application Development (RAD) is

(A) Vital (B) Limited

(C) Weak (D) None of the above

i. ____________ is a complex subject that typically evaluates mathematical models to a “best” solution:

(A) Prediction (B) Parameters

(C) Optimization. (D) None

j. Decision support systems (DSSs) were created to help managers make _________

(A) Strategic decisions (B) Tactical decisions

(C) Operational decisions. (D) None of the above.

Answer any FIVE questions out of EIGHT questions

Each question carries 16 marks

Q.2 a. Define MIS. Describe the five components of a Management Information system. (5)

b. How managerial effectiveness is possible through MIS? (5)

c. Differentiate between e-commerce and e-business. (6)

Q.3 a. Discuss the Enterprise Resource Planning (ERP) implementation Strategy for a large organization. What are the needs and benefits of ERP? (10)

b. What are the advantages and drawbacks of e-mail compared to traditional mail? (6)

Q.4 a. What is meant by decision support system (DSS)? What are the characteristics of DSS? How it is different from traditional MIS? (8)

b. What do you mean by expert system (ES)? What are the characteristics and advantages of expert system? (8)

Q.5 a. What is the importance of normalization? Explain first three normal forms with the help of an example. (2+6)

b. What are access controls? How they are used to protect information? (8)

Q.6 a. What do you mean by e-commerce? Name and discuss the different types of e-commerce. (8)

b. Discuss the electronic payment system for e-commerce. How transaction is carried out by a credit card? (8)

Q.7 a. How Porter’s five forces model is used to analyze the industry environment? Discuss. (6)

b. Discuss the importance of following techniques in business to achieved competitive advantages (Any TWO) (10)

(i) Distribution Channels (ii) Switching Costs (iii) Value Chain

Q.8 a. What are the strengths and weaknesses of SDLC. (6)

b. Can “CASE TOOLS” help MIS? Discuss? (5)

c. Discuss the benefits of centralization and decentralization of the MIS resource. (5)

Q.9 Write short notes on ANY FOUR of the following: (44)

(i) Outsourcing computer facility

(ii) Total Quality Management (TQM)

(iii) GDSS

(iv) Intranet

(v) Just-in-Time