Code: AC-22 Subject:
MANAGEMENT INFORMATION SYSTEMS 
Time: 3 Hours Max. Marks: 100
NOTE: There are 9 Questions in all.
· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.
· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.
· Any required data not explicitly given, may be suitably assumed and stated.
Q.1 Choose the correct or best alternative in the following: (2x10)
a. _____ design involve changing the overall structure of the firm
(A) Strategic (B) Tactical
(C) Operational (D) Nonprogrammable
b. Which of the following is tactical decision:
(A) Machine settings (B) Produce Report
(C) Change inventory method (D) Assign Expenses
c. Postpurchase support provides the
(A) User Identification (B) Payment Validation
(C) Resolving Problems (D) Order Confirmation
d. ______ enables investigators to track backward through the data to the source.
(A) Audit trail (B) Cash flow
(C) Reports (D) Data
e. GDSS stands for
(A) Group discussion support system
(B) Group decision support system
(C) Global decision support system
(D) Global discussion support system.
f. Which of the following is not the feature of centralized MIS
(A) Data sharing
(B) Less duplication
(C) Personalized machines for users.
(D) Efficient use of resources.
g. Feedback and control data in DFD are usually drawn as
(A) Oval (B) Circle
(C) Dashed line (D) Solid line
h. The primary goal of system analysis is
(A) To identify problems.
(B) To identify problems and determine how they can be solved.
(C) How to install the system.
(D) To find hardware and software requirement.
i. Knowledgebase consists of ________ and _________.
(A) Data, knowledge.
(B) Logics, knowledge.
(C) Logics, set of rules
(D) Data, set of rules.
j. Decision support system helps to take:
(A) Strategic decision (B) Tactical decision
(C) Operational decision (D) All of the above
Answer any FIVE Questions out of EIGHT Questions.
Each question carries 16 marks.
Q.2 a. Describe the three basic level of management decision. (8)
b. On the web, what are cookies? Why are they necessary? How have some
Company abused them? (8)
Q.3 a. What are the three phases of business-to-consumer e-commerce? (8)
b. What are the external agents? Explain their roles. (8)
Q.4 a. What is normalization? Explain INF, 2NF and 3NF by taking suitable examples. (8)
b. Describe the features and limitations of GDSS. (8)
Q.5 a. What is digital dashboard and EIS and how does it help executives to manage a firm? How EIS works? (8)
b. What steps are involved in creating an expert system? (8)
Q.6 a. Explain the following techniques to gain competitive advantage (4+4=8)
(i) Controlling distribution channel
(ii) Barriers to entry.
b. What role is played by information system in improving quality management? (8)
Q.7 a. What additional steps are needed to start an e-commerce firm or to expand a
conventional firm into e-commerce? (8)
b. Explain Joint application design (JAD) and Rapid application design (RAD). (8)
Q.8 a. What are the advantages of centralizing computer hardware, software, and data? What are the advantages of decentralization? (8)
b. What are the main steps in the system development life cycle methodology? (8)
Q.9 Explain the following (4 x 4 = 16 )
(i) MIS organization
(ii) Business-to-Business e-commerce
(iii) Strength and weakness of SDLC
(iv) Prototyping.