DipIETE – CS (OLD SCHEME)

Code: DC17                             Subject: MANAGEMENT INFORMATION SYSTEMS

Time: 3Hr.                                                                                                 Max Marks: 100

NOTE: There are 9 Questions in all.

· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.

· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.

· Any required data not explicitly given, may be suitably assumed and stated.

Q.1      Choose the correct or the best alternative in the following:                             (210)

      a.   A manufacturing tactical level decision involves

(A) changing inventory methods              (B) altering production schedules

(C) rearranging the work area                  (D) all the above three

      b.   The purpose of an input device is

(A) to convert the data into binary form for storage in the computer.

(B) to display the data on a terminal.

(C) to store the data properly in memory device.

(D) all the above three.

     c.   Data integrity implies

(A) privacy of data.                                    (B) security of data.

(C) simplicity of data.                                  (D) validity of data.

     d.   Integrated data in an organization refers to

(A) collecting all hardware and software tools at one place.

(B) splitting the data department wise.

(C) creating graphs and tables from the data

(D) creating a  software to read many types of files

      e.   A model is a

(A) simplified abstract representation of some real world system

(B) detailed description of a given process.

(C) used to build complete structure.

(D) cheap to build in a practical situation.

      f.    Decision support system (DSS) uses the following criteria to arrive at an appropriate decision.

(A) Spreadsheet                           (B)  Database Management System  

(C) Graphics package                  (D) All of the above.

      g.   Organization can gain competitive advantage

(A) by offering higher quality products at competitive prices

(B) by offering lower prices

(C) by supplying material at short notice.

(D) by reducing inventory.

      h.   Data integrity implies

(A) data must be complete           

(B) data must have very few errors

(C) data must be organized alphabetically

(D) data must be easily accessible to administration.

      i.    Role of a Chief Information Officer (CIO) is

(A) to collect data and arrange for storage in a computer

(B) to design a MIS system using data

(C) organizing MIS department to fit the needs of the company.

(D) using the computer resources in an optimum way

      j.    Benefits from a computerized MIS include

(A) higher returns on short term investment.

(B) less frequent and smaller short term loans.

(C) lower rates of interest.

(D) all of the above.

k. Information Systems are designed for the following

(A) for competitive advantage.                    (B) for transaction processing.

(C) for decision support system.                  (D) for all the above three.            

Answer any FIVE questions out of EIGHT questions

Each question carries 16 marks

  Q.2           Explain, in detail the following trends in business: internationalization, service orientation, Methodology and franchises, and temporary workers.                                                                    (44)

Q.3     a.   What is the purpose served by encryption of data? Explain any one  encryption technique in detail. (5)

             b.   Distinguish between e-commerce and mobile commerce, clearly bringing out the different features.   (5)

             c.   Describe how text and images are handled in a computer system.                             (6)

  Q.4           Write detailed notes on Customer Relations Management with emphasis on multiple contest points, feedback and individual needs.                                                                                             (16)

  Q.5     a.   What do you understand by Enterprise Information System (EIS)? Write detailed notes on how EIS works, advantages and disadvantages of EIS.                                                                    (10)

             b.   What are the primary reasons for creating business models? Explain briefly.              (6)

Q.6     a.   Write brief notes on competitive environment for a local firm versus a national firm.   (6)

             b.   What is system development life cycle methodology?  What are its primary objectives? (5)

             c.   Describe the details of value chain of an industry.                                                      (5)

Q.7     a.  Write notes on the limitation of an expert system and management issues involved in the use of Expert System.                                                                                                                                  (5)

             b.   Compare the top down and bottom up approach of design of Information System.    (5)

             c.   Write detailed notes on object oriented development and event driven development to build Information System.                                                                                                                   (6)

Q.8     a.   Explain the disadvantages of centralized computer software.                                     (8)

             b.   Describe the advantages and disadvantages of centralized and decentralized computer hardware.    (8)

  Q.9     a.   What is the basic role of Management Information System (MIS)? Describe hardware administration as a component of MIS.                                                                                                 (8)

             b.   Write notes on the management issues involved in designing an Expert System.         (8)