Code: AC22                                        Subject: MANAGEMENT INFORMATION SYSTEMS

Time: 3 Hours                                                                                                     Max. Marks: 100

NOTE: There are 9 Questions in all.

· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.

· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.

· Any required data not explicitly given, may be suitably assumed and stated.

Q.1       Choose the correct or best alternative in the following:                                         (2x10)

       a.   The technical approach to study of Management Information Systems don’t include dimensions of

(A) Computer science.                                   

(B)  Operations research.

(C)  Psychology.                                  

            (D)  Management Science.

       b.  Which of the type of system is an operational level information system?

(A)  Executive Information System (EIS)                                              

(B)  Decision Support System (DSS)

(C)  Transaction Processing System (TPS)                               

(D)  Management Information Systems (MIS)

       c.   Which of the below is not a functional information system

(A)  Marketing Information System      

(B)  Data warehousing system

(C)  Financial Information System        

(D)  Payroll System     

d. Which of the below is an output of MIS

(A) form (B) report

(C) keyboard (D) scanner

e. Which of the below is not a solution to security risks in Management Information Systems?

(A) Cryptography                                

(B) Access control systems

(C) Firewall                                         

(D) Pen drive storage

       f.   Data confidentiality refers to

            (A) security of data                               (B) validity of data

            (C) privacy of data                               (D) simplicity of data

g.   The information system most suitable for unstructured decision situations is

            (A) Executive Information System (EIS)

            (B) Expert System (ES)

            (C) Transaction Processing System (TPS)

            (D) Management Information Systems (MIS)

h. A decision support system is intended to produce information to support which type of decision?

            (A) Well structured                               (B) Unstructured

            (C) Anticipated                         (D) Routine

i.    Which of the below is not a service on Internet

            (A) e-mail (B) LISTSERVs

            (C) FTP                                               (D) Disc Mirroring

j. Which of the below term is not related to system maintenance

    (A) Version                                          (B) Patch

    (C) Partitioning                                     (D) Release

Answer any FIVE Questions out of EIGHT Questions.

Each question carries 16 marks.

Q.2  a.   Differentiate between data and information.                                                                   (3)

       b.  What are the constituents of an Information System?                                                      (5)

c.   How is the Computer based Information System better than Manual Information system? (8)

Q.3  a.   What are the various activities in Value chain in any company?                                       (4)

        b.  How can Management Information System contribute in adding value to the value chain in a company?  Illustrate with examples.                                                                                                              (8)

c. How are information systems used at various levels of business management?                (4)

Q.4  a.   What do you understand by static and dynamic integration of information?  How can these be achieved, give suitable examples.                                                                                                         (6)

        b.  What are the differences between client-server and peer-to-peer networks?                  (5)

        c.   What are benefits of Business Information System tools as ERP, CRM, SCM?              (5)

Q.5  a.   What is the meaning of business model?  Why do companies require to build business models?             (8)

        b.  How does Internet technology improve customer relationship management?                   (8)

Q.6  a.   Why is a DBMS a good way to store data?                                                                  (5)

        b.  What are the components of Decision Support Systems?  How does a Decision Support System help in management decision-making?                                                                                      (6)

        c.   How does an executive information system work?                                                         (5)

Q.7  a.   What is an expert system?  Explain briefly the functioning of an expert system.                (8)

        b.  What do you understand by knowledge management in a company?  What are the issues for success of a knowledge management system in a company?                                                              (8)

Q.8  a.   What activities make up system design? How does system design simplify implementation? (8)

        b.  What are the merits and demerits of System Development Life Cycle?                           (4)

        c.   Define system maintenance?  What are the different types of system maintenance?          (4)

Q.9  a.   What are the security threats involved in using Information Systems to the business organizations?  How can these be countered?                                                                                                               (8)

        b.  What are the options available to managers to procure information systems?  Critically analyze each option.            (8)