Code: AE16/AC17/AT20                                            Subject: INDUSTRIAL MANAGEMENT

Time: 3 Hours                                                                                                     Max. Marks: 100

NOTE: There are 9 Questions in all.

· Question 1 is compulsory and carries 20 marks. Answer to Q. 1. must be written in the space provided for it in the answer book supplied and nowhere else.

· Out of the remaining EIGHT Questions answer any FIVE Questions. Each question carries 16 marks.

· Any required data not explicitly given, may be suitably assumed and stated.

Q.1       Choose the correct or best alternative in the following:                                         (2x10)

a. The technique based on the principle that the persons in contact with the market know best about the future market trends, is called

(A)  Historic estimate                           (B)  Sales force estimate

(C)   Trend line technique                     (D)  Market survey

b. The tests used to discover an applicant’s cleverness to work with hands and fingers when the job requires the skilful use of one’s hands and body is:

(A) Aptitude tests                               (B) Intelligence tests

(C) Personality tests                             (D) Dexterity tests

             c.   The decisions that deals with unusual or exceptional problems is:

(A) Programmed decisions                  (B) Routine decisions

(C) Non-programmed decisions           (D) Policy decisions

             d.   The Factories Act is applicable to a factory, when numbers of workers working are  

(A) ³ 8                                              (B) ³ 9

(C) ³ 10                                             (D) ³ 5     

             e.   Administration expenses is an example of

(A) Fixed costs                                  (B)  Variable costs

(C)  Semi variable costs                       (D)  Uncontrollable costs

             f.    The manual that explains the duties and responsibilities of various departments is called

(A) Policy manual                               (B) Operational manual

(C)  Organization manual                     (D) Departmental practice manual  

             g.   The problem associated with By function method of departmentation is known as

(A) Specialization of similar activities  

(B)  Concentration of similar activities

(C)  Coordination of specialized activities

(D)  None of the above

h.   The process by which the structure and allocation of jobs is determined is called    

(A) Organizing                                    (B) Planning

(C)  Staffing                                         (D) Forecasting

             i.    Which type of organization is used to handle a variety of projects, ranging from small to large?

(A) Matrix organization                       (B) Project organization

(C) Functional organization                  (D) Line and staff organization

             j.    People associated with Division of labour in 1644 are

(A)   Babylonians                                 (B) Chinese

(C)  Hebrews                                      (D)  Greeks

Answer any FIVE Questions out of EIGHT Questions.

Each question carries 16 marks.

Q.2     a.   What do you mean by productivity? Enlist the factors affecting productivity.                       (6)

             b.   What are the components of productivity measurement system?                          (4)

             c.   What is scheduling? What are the advantages, disadvantages and applications of a master schedule?                                                                      (6)

Q.3     a.   Sate the characteristics of a good personnel policy.                                             (4)

             b.   Why training of employees is essential? Also discuss the different instructional methods of training.                                                              (12)

Q.4     a.   What is the importance of decision making? Also explain the theories of decision making.                (8)

             b.   What is PERT and CPM? How do they differ from each other?                          (8)

Q.5     a.   What is the necessity of permitting workers to participate in management? What are the conditions responsible for the success of worker’s participation in management?                                 (8)

             b.   What do you mean by collective bargaining? What are the steps involved in collective bargaining process?                                                             (8)

  Q.6     a. Define working capital. What are the sources and uses of working capital?          (6)

             b.   How debentures differ from shares?                                                                   (4)

c.   What is matrix organization? What are its advantages and limitations?                  (6)

Q.7     a.   Why cost accounting is necessary?                                                                     (5)

b.   State the objectives of budgets.                                                                          (5)

c. Write short notes on the followings:

                    (i)  Market research

                    (ii) Sales forecasting                                                                                         (6)

Q.8     a.   Discuss the concept and stages of conflict in an organization.                             (12)

b.   State the important propositions of Neo-classical organizational theory.               (4)

Q.9     a.   Describe the process of management.   (8)

b.   What are the functions of industrial manager?                                                      (4)

c.   Explain in brief the concept of zero defect and quality circle.                                (4)